Traci first joined HDB as a Receptionist in December 2011 and worked her way up to her current role as the Commercial Lines ASR Team Leader and Senior Assistant Service Representative. Although she had never worked in the insurance industry prior to joining HDB, her extensive and varied background in customer service and office management helped her to quickly learn the industry. Traci embodies the superior customer service values that HDB holds so dear by not only consistently responding to customers’ needs in a timely and efficient manner but going above and beyond their expectations.
Traci was born and raised in Montgomery and is fortunate enough to have all of her family still close by. In her spare time Traci enjoys spending time with her family and close friends as well as spoiling her first grandchild!